Frequently Asked Questions for Vendors

Permit.ca is built for qualified construction and project professionals whose services match the work posted on the network. This can include architects, engineers, BCIN designers, surveyors, mechanical professionals, contractors and other qualified construction service providers.

Start by creating your Vendor application and completing the required verification before you begin quoting projects.

Apply with your business details, professional licence or registration number, insurance information and the information required for identity verification through Permit.ca’s payments partner.

Complete the verification steps shown in your onboarding flow. Verification is completed before a Vendor can quote projects or receive payouts.

Verification gives Clients clearer information about the Vendors they may hire and helps Permit.ca maintain a network of qualified professionals.

Provide accurate, current business, licence, registration and insurance information during onboarding so your profile can be reviewed properly.

Yes. Identity verification (KYC) is completed through Permit.ca’s payments partner as part of the onboarding process. Complete it once during setup so your account can move through the required payment and payout workflow.

Matched projects appear in your opportunities board. Open an opportunity to review the available project information, scope, location and other details before deciding whether it fits your services.

Permit.ca matches projects using the information associated with the project and your Vendor profile, including your trade or service category and service area.

Keep your profile information current so the opportunities shown to you remain relevant to the work you actually provide.

Yes. Each opportunity has a visible expiry date on the platform. Check that date before preparing a quote so you know exactly how long you have to review the scope and decide whether to quote or pass.

No. Review the project first. If the scope, location, timeline or type of work does not fit your business, you can pass and focus on opportunities that are a better match.

No. Permit.ca is built around broader construction project opportunities, including the professional services required across a project’s planning, design, permit and construction stages.

Your opportunities depend on the services and service area connected to your Vendor profile.

Open the project opportunity and build a structured quote on Permit.ca. Add clear line items, price the work by milestone, set the timeline, describe the scope, identify relevant risks upfront and attach supporting documents where needed.

Review the full fee proposal before submitting it so the Client can clearly see what is included, what each item or stage costs and what you will deliver.

Yes. Build the quote so the Client can see what they are paying for. Add line items for the services, deliverables or project stages included in your fee proposal, and update those items when the agreed scope changes.

Keep every revision on-platform so the latest scope, pricing and quote history remain clear to both parties.

No. There is no charge to review an opportunity or submit a quote. The platform fee only applies when you are hired and receive milestone payouts.

Use the structured quote. Break the work into milestones, explain the scope and timeline, and attach supporting information where useful. This gives the Client enough detail to compare your proposal properly and helps establish a clear project record if the quote is accepted.

The Client’s counter-offer arrives with a note. Review the requested change, revise the quote where appropriate and resubmit it through Permit.ca.

Keep the negotiation on-platform so each version of the quote, scope and price remains documented in the project record.

Once the Client accepts your quote, the project moves into the agreement stage. Review the final scope, milestones and price before signing the project agreement.

The Vendor signs first, then the Client signs. The agreement locks in the agreed scope, milestones and price before work begins.

Make sure any agreed change from the quote is documented in the agreement. Off-platform discussions do not replace what is recorded on Permit.ca.

Permit.ca is built for professional, reliable Vendors who communicate respectfully, show up on time, meet agreed commitments and provide quality work within the accepted scope.

Vendors are expected to follow Permit.ca’s Code of Ethics, network rules and applicable service-level expectations throughout the project.

No. Client relationships and projects introduced through Permit.ca must remain on-platform in accordance with the Terms of Service. Moving the scope, communication, quote, agreement or payment off-platform to bypass Permit.ca is treated as network circumvention.

Circumvention may result in immediate account restrictions, removal or banning from the network, internal disciplinary or blacklist status, and other action available under the Terms of Service or applicable law.

Manage the active job from your Vendor dashboard and project workspace. Open the project to follow milestones, due dates, files, submissions, project messages, payment status and activity tied to that job.

The project workspace should be your main place for managing the work instead of splitting important project information across separate email threads, messages and files.

Use Permit.ca’s project messaging and calling tools. Keeping project communication on-platform creates a shared record connected to the project and helps protect both parties if a scope, approval or dispute question arises later.

No. Calls can run through the platform using a proxy number, which helps keep your personal contact details private while keeping the communication connected to the project.

Upload project files and milestone deliverables through the relevant project workspace. Attach completed work to the correct milestone so the Client can review the deliverable against the agreed scope.

Yes. You can manage multiple projects through your Vendor dashboard. Each project keeps its own agreement, milestones, due dates, files, approvals, payment status and payout history, so the records remain separate and clear.

Start only after the project agreement is signed and the Client’s first milestone payment has cleared into the Permit Wallet. The project becomes active once that funding is in place.

Yes. Milestones are sequential. Complete and submit the current milestone before moving ahead to a later one. A later stage should not jump ahead of an earlier milestone that is still waiting for approval.

Upload the required proof of completed work to the relevant milestone and submit that stage for Client review. Make sure the submission clearly matches the scope and deliverable agreed for that milestone.

The Client can reject the milestone with a reason instead of approving it. Review the reason, make the required revision where it falls within the agreed scope, and resubmit the milestone for review.

A rejection does not automatically mean a dispute. The normal path is to address the reason and resubmit the work where appropriate.

The milestone status shows when the Client’s Interac e-Transfer has cleared into the Permit Wallet. Do not start the milestone based on a promise to pay — wait until the project shows the required funding status.

The Permit Wallet is the protected balance that holds the Client’s milestone payment between funding and approval. Once the Client funds the milestone, the money is already associated with that stage before you begin the work.

Vendor payouts move by Interac e-Transfer through Permit.ca’s regulated payments partner. Link your Interac-enabled payout account through the secure connect flow before your first payout.

Your payout is sent exactly seven days after Client approval. The seven-day period does not start when you complete or submit the milestone. It begins when the Client approves the completed work.

After approval, follow the payment in your Payouts Hub to see its progress toward day seven.

No. Once the Client approves the milestone, the payout process begins automatically. You can follow the status and expected progress in your Payouts Hub.

Use the Payouts Hub. It shows your total earned, what is still awaiting Client approval, what is on the way with a day-count toward day seven, and your payout history.

You can also manage your linked Interac payout details from the Payouts Hub and access available payout records and invoices.

The platform fee is charged to the Vendor and is tiered by total project value:

• Under $10,000 CAD: 15%
• $10,000–$49,999.99 CAD: 10%
• $50,000 CAD or more: 5%

The fee tier is based on the total accepted project value and should be considered when reviewing and pricing the project.

The applicable platform fee is deducted from each approved milestone payout. You are not charged when you join, browse opportunities or submit a quote.

The fee tier is determined by the total accepted value of the project, not by the value of each individual milestone. The same percentage is then applied to every milestone payout for that project.

For example, a $12,000 project falls within the 10% tier even when the work is divided into several milestones.

Each project is calculated separately using its own total accepted value. The combined value of all your active projects does not determine one shared fee tier.

For example, a $7,000 project falls within the 15% tier, while a separate $15,000 project falls within the 10% tier.

The Client funds one milestone at a time. After the current milestone is completed and approved, the next milestone can be funded. Wait until the next stage shows the required funded status before beginning that work.

A large milestone can be split into multiple linked Interac e-Transfers to respect transfer and daily limits. You may therefore see more than one transfer associated with the same milestone rather than one large payment.

Yes. If you believe you completed the agreed milestone and the approval issue cannot be resolved normally, raise a documented dispute through Permit.ca rather than trying to handle the payment issue outside the project.

Permit.ca reviews the documented scope, submitted work and project communications as part of the dispute process.

Yes. Either the Vendor or the Client can raise a dispute through the applicable workflow before the payout is sent. If a dispute is opened, the normal payout path is placed on hold while the issue is reviewed.

A dispute can place a payout on hold before the payout is sent. Once the payout has been completed, the normal Permit.ca dispute process does not reverse that completed payout.

Do not absorb additional work into the existing scope without documenting it. Update the scope, price or milestones on-platform before proceeding with the extra work.

This keeps the additional work clear for both parties and protects the payment record attached to your project.

Refunds can apply in limited situations. A Client may be refunded before work on a milestone starts, or a reviewed split may apply after partial work. A refund does not come out of a milestone that has already been paid to you.

Open your Payouts Hub and use the payout-method controls to link or update your Interac payout details. Check the connection status before expecting your next payout.

Completed projects contribute to your rating and completed-project history. Future Clients can use that information when comparing Vendors and deciding which quote to accept.

Complete milestones through the platform and keep the project record current so your completed work is properly reflected in your network history.

See How Permit.ca Works for Vendors for the full journey from verification and opportunities through quotes, agreements, milestones and project completion.

See How Payment Works for Vendors for the Permit Wallet, Interac e-Transfer, The 7-Day Rule, Payouts Hub, disputes and payout timing.