Contact Permit.ca

Need help with a construction project, your Vendor account, a payment or payout, a dispute, or the Permit.ca platform? Choose the topic that best matches your question and send us the details so your request can be routed correctly.

Looking for a quick answer first? You may find what you need in the Client FAQs or Vendor FAQs.

What do you need help with?

Select the category that best fits your question. This helps Permit.ca route your request to the right support path.

Client Project Support

Questions about starting a project, project intake, matching, quotes, active projects, files, milestones or project progress.

Vendor Support

Questions about onboarding, verification, project opportunities, quotes, agreements, milestones, submissions or your Vendor account.

Payments & Payouts

Questions about milestone funding, the Permit Wallet, Interac e-Transfer, Client approvals, The 7-Day Rule or the Payouts Hub.

Disputes & Project Issues

Use this category if either party needs help with an active dispute, scope issue, milestone problem or payment-related project concern.

Account & Technical Help

Questions about logging in, account access, profile information, dashboard issues or technical problems using Permit.ca.

Partnerships, Media & General Inquiries

For partnership opportunities, press or media questions, business inquiries or anything that does not belong to an active Client or Vendor project.

Send Us a Message

Provide enough detail for the support team to understand your question without needing to guess what project, payment or account issue you are referring to.

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For project-specific support: include the relevant project, milestone, payment or account reference where available. This helps the support team understand the issue and review the correct project context.

Before You Contact Support

These pages explain the most common Client and Vendor workflows in detail and may answer your question immediately.

How Permit.ca Works for ClientsProject intake, matching, quotes, project management and the Client workflow.How Permit.ca Works for VendorsVerification, opportunities, quotes, agreements, project management and Vendor workflow.How Payment Works for ClientsMilestones, Client approval, Permit Wallet, The 7-Day Rule and disputes.How Payment Works for VendorsFunded milestones, submissions, Client approval, payouts and the Payouts Hub.Client FAQsAnswers to common Client questions about projects, professionals, payments and permits.Vendor FAQsAnswers about verification, opportunities, milestones, payments, payouts and disputes.

What Permit.ca Can Help With

Permit.ca can help with questions about using the network, your Client or Vendor account, project workflow, milestones, payment-status visibility, payouts and the platform’s dispute process.

Permit.ca is a network. Independent Vendors provide the professional and construction services arranged through the platform. Permit.ca does not issue municipal permits, guarantee permit or regulatory approval, or replace the applicable municipality, authority or independent professional responsible for the work.